Website Care Plan
Support after launch, without a long-term contract.
The care plan keeps a launched site monitored, maintained, and easier to manage without turning ongoing support into a larger project every time something needs attention.
Monthly rate
$99/month
Normal response
1-2 business days
Support model
Email-first support keeps requests documented, trackable, and efficient instead of relying on calls or a ticket portal.
Urgent issues
Critical problems such as outages or broken contact forms are prioritized the same day where currently stated.
Operational help after the site is already live.
This plan is for businesses that want continued oversight, small updates, and a faster path to help when something needs attention.
01 / Hosting oversight
Management and oversight of the Vercel hosting environment for sites deployed through Space Coast Digital Media.
02 / Uptime monitoring
Monitoring and alerts help surface outages or availability issues before they turn into a longer problem.
03 / Security checks
SSL certificates, baseline security review, and general site-health attention stay part of ongoing oversight.
04 / Performance review
The plan includes recurring performance attention so the site does not quietly drift into avoidable technical issues.
05 / Small content updates
Text edits, contact detail changes, image swaps, service-description updates, and similar small requests are handled through email.
06 / Issue response
Normal support requests are usually handled within 1-2 business days, with urgent issues prioritized the same day when needed.
How support requests are handled.
Requests go through email, are reviewed in the context of your site, and are either completed directly or scoped separately if they are larger than maintenance work.
01
Send the request by email
Email is the default support channel so every request stays documented, searchable, and tied to the right site context.
02
Review and prioritize
Routine update requests are handled in the normal queue. Urgent issues like outages or broken contact forms are prioritized first.
03
Complete the work
Small updates are applied directly. Larger requests or structural changes are scoped separately as project work instead of being forced into maintenance.
What to expect from the plan month to month.
The care plan is operational support, not a replacement for larger redesign or feature work. The terms stay simple so expectations are easy to understand.
Pricing
$99 per month with no long-term contract.
Support timing
Most standard requests are handled within 1-2 business days.
Urgent issues
Site outages and other critical issues are prioritized the same day where currently stated.
Cancellation
The plan is month-to-month and can be cancelled with 30 days notice.
Hosting language
Sites built by Space Coast Digital Media are deployed on Vercel's global edge network, and the care plan includes management and oversight of that environment where applicable.
Still optional
Businesses with their own hosting setup and technical team can self-manage after launch instead of staying on the plan.
Questions that usually come up once a site is live.
These answers cover whether the plan is required, what kinds of updates are included, how support is requested, and how cancellation works.
- Is the care plan required after a site build?
- No. It is optional. If you have your own hosting environment and technical team, you can self-manage after launch. The care plan is designed for business owners who want reliable oversight without handling it themselves.
- What counts as a small content update?
- Text edits, contact information changes, updating service descriptions, swapping images, adding a testimonial, or minor page section changes. New pages, new features, or structural redesigns are scoped separately as a new project.
- What hosting is included?
- Sites built by Space Coast Digital Media are deployed on Vercel's global edge network. This covers fast worldwide delivery, automatic HTTPS, and continuous deployment. The care plan includes management and oversight of this hosting environment.
- How do I submit a support or update request?
- All requests go through email. There is no ticket portal or phone line. Email keeps every request documented, trackable, and efficient. Most requests are handled within 1–2 business days.
- Can I cancel the care plan?
- Yes. The plan is month-to-month with no long-term commitment required. You can cancel with 30 days notice at any time.
If you want the site maintained without managing it yourself, this is the next step.
Start with the intake form if you need a new site and want to discuss ongoing support, or return here after launch to review how the plan works.